The commitments that guide every project we undertake
Request a Free QuoteAt M21Global, we believe that excellence in translation goes beyond the simple conversion of words from one language to another. It is a multifaceted commitment encompassing quality, efficiency, innovation and, above all, client satisfaction.
Each translation project is a collaborative process, and to ensure that process is successful, we have established 12 fundamental pillars that guide all our actions and decisions.
These 12 pillars represent the core of our business philosophy and are the foundation upon which we build our relationship with each of our clients. They range from the rigorous selection of native translators to continuous investment in technological innovation, passing through meticulous review processes and an unwavering commitment to deadlines and quality.
By choosing to work with us, you are not just hiring a translation service; you are entering a partnership that values honesty, authenticity, cultural relevance and excellence in every translated word.
Based on an exhaustive initial analysis, we draw up a transparent and fair quote within less than 3 hours of the request.
We guarantee the best price for each service level. Without compromising quality, with the guarantee of our ISO 17100 certification.
We dedicate the necessary time to understanding the texts to be translated and the specificities requested by the client.
For each project, we develop a specific glossary. The glossary is shared with the client for review and approval, ensuring terminological coherence throughout the document.
We only entrust your translations to native speakers of the target language. We guarantee an authentic and culturally relevant translation.
Although we may employ several translators on a project, and except at the client's request, the final review is always carried out by a single professional.
Each translation is reviewed by a professional different from the one who performed it. This practice ensures a fresh and impartial look at the text.
We implement quality checks at three distinct phases of the translation (during and after translation and after revision).
For us, meeting deadlines and maintaining a high quality standard are not options, but premises.
If, for any reason, the translation does not meet the client's expectations, we are ready to reassess and make the necessary corrections.
At the end of each project, we conduct an internal analysis to identify areas for improvement.
We value innovation and, therefore, we continually invest in tools and existing technological solutions on the market.
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